Privacy policy

At Furvona, your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website, place an order, or otherwise interact with Furvona.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or shop with Furvona, we may collect information such as:

  • Your name

  • Email address

  • Billing and shipping address

  • Phone number, when provided

  • Order and purchase information

  • Payment-related information processed through our payment providers

  • Information you provide when contacting customer support

  • Device, browser, IP address, and website usage information

  • Cookies and similar tracking information

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders

  • Send order confirmations and shipping updates

  • Provide customer support

  • Process payments

  • Improve our website, products, and services

  • Prevent fraud and unauthorized transactions

  • Communicate important information regarding your orders

  • Send promotional communications when permitted and where you have opted in

  • Understand how customers interact with our website

  • Maintain the security and functionality of our store

3. Payment Information

Payments made through Furvona are processed by third-party payment providers.

Furvona does not generally store your complete credit or debit card information on our own systems. Payment information is handled by the applicable payment provider according to its own security and privacy practices.

4. Cookies

Furvona may use cookies and similar technologies to help our website function properly, remember preferences, understand website traffic, and improve your shopping experience.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of our website.

5. Sharing Your Information

We may share necessary information with trusted third-party service providers that help us operate our business, including:

  • Payment processors

  • Shipping and delivery providers

  • Website and technology providers

  • Analytics providers

  • Customer support services

  • Marketing service providers where applicable

We only share information when reasonably necessary to provide services, operate our business, comply with legal obligations, prevent fraud, or protect our rights.

We do not sell your personal information as a product to third parties.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information.

However, no method of electronic transmission or internet storage can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

7. Marketing Communications

If you choose to subscribe to our promotional communications, we may send you information about new products, offers, promotions, and other Furvona updates.

You can unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the email.

8. Third-Party Websites

Our website may contain links to third-party websites or services.

Furvona is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

9. Children's Privacy

Our website is not intended to be used by children to independently make purchases.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to request access, correction, deletion, or information about how your personal information is used.

To make a privacy-related request, contact us using the information below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or how Furvona handles your information, please contact us:

Furvona
Email: support.furvona@gmail.com