Refund policy
At Furvona, we want you to feel confident when shopping with us. If you experience an issue with your order, our customer support team is here to help.
Please review the following policy before requesting a return or refund.
1. Return Period
Eligible items may generally be returned within 30 days of delivery, provided they meet the requirements outlined in this policy.
To start a return, please contact us before sending any product back.
2. Return Requirements
To be eligible for a return, the item should generally:
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Be unused or in its original condition
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Be returned with its original packaging where applicable
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Not be damaged due to misuse, neglect, or improper handling
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Be accompanied by the relevant order information
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Be returned within the applicable return period
Some products may have different return requirements or may be excluded from returns due to hygiene, safety, or other restrictions.
3. Damaged, Defective, or Incorrect Items
If you receive an item that arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please include:
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Your order number
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A description of the issue
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Clear photographs or videos showing the problem, when applicable
After reviewing your request, we may offer a replacement, refund, or another appropriate resolution depending on the circumstances.
4. How to Request a Return
Before returning an item, please contact our support team at:
Include your order number and the reason for your return.
Our team will review your request and, if approved, provide you with the appropriate return instructions.
Please do not send products back without contacting us first.
5. Refunds
Once an approved return has been received and reviewed, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
6. Non-Refundable Items
Certain items may not be eligible for a refund, including:
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Products marked as final sale
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Products that have been used or damaged through misuse
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Products that are altered after delivery
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Certain hygiene-sensitive products
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Items that do not meet the applicable return requirements
7. Return Shipping Costs
Unless an item was received damaged, defective, or incorrect due to an error on our part, the customer may be responsible for return shipping costs.
Original shipping charges may also be non-refundable unless otherwise required by applicable law.
8. Exchanges
If you need an exchange, please contact us before returning your item.
Exchanges may depend on product availability and the circumstances of the request.
9. Refund Delays
If you have been notified that your refund has been issued but have not received it yet, please first check with your bank or payment provider.
If the refund still does not appear after the applicable processing period, contact us at:
10. Changes to This Policy
Furvona may update this Refund & Return Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
For any questions regarding returns, refunds, or exchanges:
Furvona
Email: support.furvona@gmail.com