Shipping policy

At Furvona, we work to make your order experience as smooth and convenient as possible.

This Shipping Policy explains how orders are processed, shipped, and tracked.

1. Shipping Destinations

Furvona currently ships to customers within the United States.

Available shipping methods and delivery options may vary depending on the destination and products included in your order.

2. Order Processing

Orders require processing time before they are shipped.

Processing times may vary depending on:

  • Product availability
  • Order volume
  • Weekends and holidays
  • Payment verification
  • Other circumstances affecting order fulfillment

Please remember that order processing time and shipping transit time are separate.

3. Delivery Estimates

Estimated delivery times may be provided during checkout or through your order confirmation.

Delivery estimates are not guaranteed dates.

Actual delivery may be affected by carrier delays, severe weather, holidays, incorrect addresses, operational disruptions, or other circumstances outside our reasonable control.

4. Order Tracking

Once your order has been shipped, tracking information may be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the carrier receives and scans the package.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the package needs to be reshipped.

6. Delayed or Lost Packages

If your package appears to be delayed, please check the tracking information provided by the carrier.

If your package appears to be lost or has experienced an unusually long delay, contact us with your order number and tracking information so we can review the situation.

7. Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, we recommend checking:

  • Your mailbox or usual delivery location
  • Around your property
  • With household members
  • With neighbors
  • With the applicable shipping carrier

If you still cannot locate your package, contact our support team for assistance.

8. Damaged Packages

If your package arrives damaged, please take photographs of the package and product and contact us as soon as possible.

We may request photographs or additional information to investigate the issue.

9. Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping promotions may be subject to specific terms and exclusions.

10. Shipping Restrictions

Certain products may have specific shipping restrictions or delivery requirements.

Any applicable restrictions will be communicated on the product page or during checkout where possible.

11. Contact Us

If you have questions about shipping or your order, please contact:

Furvona
Email: support.furvona@gmail.com